Contact US

Faq

Ordering

A. It’s easy to order from us:

  • Go to the shop and find the products that you want

  • Click on the products desired and choose the quantity you want, then add these to the cart

  • View Your cart to apply any coupon codes and see your total – https://exoticnugs.store/cart

  • Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https://cannabismo.org/checkout/

  • *If you are a new customer: If you haven’t purchased from us before you need to fill the required fields in the checkout.

  • *If you are an existing customer:Login to your account on the checkout page. When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number from your account (they will auto-fill from your account).

  • Once all the required fields have been filled out you can click on “Place Order.”

  • At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interac E-transfer. Your order will only ship once the E-transfer has been received by us.

  • Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive a tracking number from us.

A. Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use Xpresspost mailers which are secure and discreet.

A. Our customer service representatives are available on live chat, Monday to Thursday 10am PST – 10pm PST and Friday 10am PST – 4pm PST.

Email Address: support@exoticnugs.store

You may also contact us via Text Message at  +1 (707) 385 1712 or through our live chat for any inquiries as well.

*Please note, that this phone number can only accept text messages and is unable to answer phone calls. 

All orders and payment received by 9AM PST will be shipped on the same day. If we receive your order and payment after 9AM PST, your order will be shipped the following business day.

A. If you want to edit or add to your order, you need to create a new order with us. You can cancel your old order from your account, just simply find the invoice # and click “cancel this order”. Once shipped, we are unable to make any adjustments to your items or your shipping address.

A. All products are final sale, there are no returns or exchanges.

Please be aware of imitators, and be sure that you are aware of the following points:

1. You should only ever order from this site – https://exoticnugs.store/

2. Our Customer Service email is: support@exoticnugs.store

Shipping/Handling/Tracking

A. If you need to change your shipping address you can do so in your account profile. Feel free to reach out to our customer service team and they will be able to submit changes.

A. For any order over $250 (subtotal – before tax) and after discount, the shipping is free. We ship our orders via a  $15 Flat Rate and we provide a tracking number via email for you once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.

A. Once the order is placed, the next step is to send your payments via the various payment options. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

Payments and Fees

A. We accept several payment methods:

  • Bitcoin

  • Paypal

  • Venmo

  • Cashap

  • Zelle

Details on payment will be communicated to you by our email or phone number.

A. Your tracking number is emailed to you when your package ships.

A. Once processed, orders can take 2-7 business days for delivery.

Additional delays can occur due to:

  • Holiday Seasons

  • Postal Service Delays

  • Extreme Weather Conditions

  • Acts of Nature

  • *Rural areas may need to allow an addtional 1-3 business days for delivery.

A. If you don’t get your package after two days past the expected delivery date, contact us. We will perform a trace through the various routes your package took. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss.

If there’s a trace done, our post team will do an investigation which may take 21 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have  an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.